Contact us

We’re a small team and we read every message. Pick the right channel below and include your order ID where relevant — it’s the fastest route to a resolution.

Order & product support[email protected]Include your order ID — we reply within 1–2 business days Payment issues[email protected]Duplicate charge or payment without order — attach the payment reference Grievance & privacy[email protected]Grievance Officer — acknowledged within 48 hours, redressed within one month Damaged or defective item[email protected]Email within 7 days of delivery with order ID and photos

Support hours: Monday–Friday, 10:00–18:00 IST. Messages outside hours are answered next business day.

Before you write

Order status — check My Orders and hit “Refresh status” for the latest tracking update.
Damaged or wrong item — see the Refund Policy; email us within 7 days of delivery with photos.
Payment charged but no order — email us the payment reference; these are always resolved or refunded.
General questions — the FAQ covers the common ones.

Company

COGNIFIN LABS PRIVATE LIMITED

store.optimise.club

[email protected]