Every product page shows a "Sold by" label. Items marked "Sold by COGNIFIN LABS PRIVATE LIMITED" are stocked, packed and shipped by us directly. Items marked "Sold by <seller> · via Optimise Marketplace" are supplied by an independent partner seller, with payment and order support handled through our store.
Browse the catalogue, open a product, pick a price option or variant if offered, choose quantity and tap Add to cart. At checkout, select or add a shipping address, accept the Terms of Sale, and pay securely online.
UPI, credit/debit cards (Visa, Mastercard, RuPay, Amex), netbanking and popular wallets through our secure checkout. We never see or store your card details.
Each product page shows an estimated turnaround time in days. Orders are usually confirmed within 24 hours and delivered within the stated window. Items from different sellers may arrive in separate shipments; tracking links appear on your order page when provided by the courier.
Orders can't ordinarily be cancelled, modified or re-routed once payment is confirmed — please double-check your cart and address before paying. Refunds remain available for defective, damaged, incorrect or undelivered items as set out in the Refund Policy.
If your cart has items sold by Cognifin Labs and items sold by marketplace sellers, they are processed as two separate orders with two separate payments. Each order ships and is tracked independently.
Email [email protected] within 7 days of delivery with your order ID and clear photos. We decide within 7 days of your email; if the product is defective we arrange a free return pickup, inspect it, and release a refund within 5–7 working days. The same process applies to direct and marketplace products.
This is rare but always resolved — email [email protected] with your payment reference. Either the order is completed or the amount is refunded in full.
Products currently ship within India only. Your shipping address must be serviceable at checkout.
Sellers set per-order quantity limits on certain items — the maximum is enforced automatically on the product page and in your cart.
Go to Profile → Addresses to manage saved addresses, or Profile → Security to change your password. Addresses on a placed order can't be edited.
Optimise Store is operated by COGNIFIN LABS PRIVATE LIMITED at store.optimise.club. Reach us any time at [email protected].
Still stuck? Email [email protected] — include your order ID if you have one.