Last updated: 15 September 2026
Optimise Store carries products sold directly by COGNIFIN LABS PRIVATE LIMITED and products sold by third-party sellers via Optimise Marketplace — the seller for each product is shown on its page under “Sold by”. Direct products are packed and dispatched by us; marketplace products are dispatched by the respective seller. A single order may therefore arrive in separate shipments, each with its own timeline.
Each product page displays the estimated dispatch and delivery period applicable to that product before checkout. Most orders are confirmed within 24 hours and delivered within the stated window. If a material delay occurs, we will notify you and provide the remedies available under our Refund & Cancellation Policy.
Standard shipping is free on all orders to serviceable PIN codes within India unless a product page states otherwise.
Delivery is currently available only to serviceable PIN codes within India. Please ensure your shipping address is serviceable before checkout.
Please double-check your shipping address. Once an order is placed the address cannot be changed and we cannot be responsible for deliveries to incorrectly supplied addresses.
Where the courier provides tracking, a tracking link appears on your order detail page under My Orders. If your order is delayed beyond the stated window, email [email protected] with your order ID.
If a shipment is returned to us or to the seller due to an unreachable address or repeated failed delivery attempts, we will contact you to arrange re-delivery. Additional courier charges may apply. If a shipment cannot be delivered at all, the affected amount is refunded per the Refund Policy.